Shipping Policy

Support :: Shipping Policy

Your communications equipment is a vital connection for your business, and you can count on Black Box Resale Services for reliable, accurate shipping.

Purchases and Advance Replacements

In-stock equipment can be shipped via United Parcel Service, Federal Express or DHL within 24 hours. Our daily shipping cut-off is 4:00 p.m. Central Standard Time. Most in-stock purchases and advance replacements are shipped same day.

Overnight Delivery

If you would like overnight delivery on any orders, we must receive your request by 4 p.m. Central Standard Time.

Warranty Replacements

When Black Box Resale Services receives the original unit(s), we will ship your replacement equipment.

Shipping Charges

To calculate your shipping charges, we use your ship-to-address and the total dimensional weight of your order. Your shipping charges are displayed in your shopping cart and the Checkout page.

We're here for you

Sales Services

Our Sales Representatives are here just for you.

Contact Us

Have questions? Contacting Black Box Resale Services is easy.


Find answers to common product or technical questions.

Glossary of Terms

Here is our glossary for commonly used telecom and data terms.

User Guides

Download the User Guide for your phone set.

Warranty Policy

Check your remaining warranty and view our warranty policies.

Shipping Policy

Want to know when your order will arrive? Find out here.